F.A.Q - Montreal

Reservations can be made directly online by clicking on “Book Now” next to the desired service. **IMPORTANT** Make sure you have selected the correct location before choosing the day and time.
You can also make an appointment by phone or in person at either location.

The time given is approximate and varies depending on the service, the size of the animal, and its tolerance for grooming procedures, among other factors...

We need time to allow the animal to understand what we are doing. We do not groom animals in rapid succession or in a rush. No procedure will be rushed if the dog's tolerance or behavior does not allow it, in order to ensure its own safety and that of the groomers.

Just like at the vet! Please plan accordingly so that you do not ask us to finish quickly. We will call you 20 minutes before we finish.

Yes, and not just lion cuts!
We are experts in brushing, detangling, shedding treatments, dry baths, and water showers, BUT only on Tuesdays and select Saturdays, to ensure a calm environment without the presence of dogs.

No, reservations for our services are non-refundable. You can reschedule your appointment for another day, or you can receive a
store credit.

A $50 fee will be charged for any absence, forgetfulness, or cancellation made 24 hours before or on the morning of the appointment.

In order to properly plan our schedules, we kindly request at least a week's notice for booking appointments.

We recommend that the owner stay on site to encourage the dog's participation in grooming without being distracted by their voice or smell.

We take THE TIME YOUR DOG TAKES TO BE GROOMED. 

We must calmly reassure our pets to build trust and avoid causing stress.

The minimum time required for a small dog is 2 hours, a medium dog 3 hours, a large dog 3 to 4 hours and a very large dog (beauviers, samoyed, chowchow) 4 to 6 hours.

Trimming for cats 2 hours minimum
Bathing for cats 3 hours minimum

YES!  

An appointment is required for all services.

YES! 
We have the ability to wash and dry cats, but their tolerance to water needs to be considered.

If the cat is unable to tolerate water, we recommend a partial wash or dry shampoo instead.

If you fail to attend your appointment, a $25 fee will be charged when you reschedule. 

We accept all methods of payment, physical or virtual, debit, credit, cash, google pay, apple pay, interac transfer and even cheques - yes, they still exist!

We don't recommend that the owner remain on site, to encourage the dog's participation in the grooming process without being distracted by his owner's voice or smell.